WHERE ARE YOU LOCATED?
We are located in Malaysia, (Petaling Jaya) but we have dispatch facilities from around Southeast Asia Countries including East Malaysia, Brunei, Indonesia, Hong Kong and Singapore.
HOW DO YOUR SIZES RUN?
All sizes are according to the size chart in each product. Most of the products is Standard Size Asian. We do not accept returns for orders unless they arrive damaged so please measure first and make sure you order the correct size.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
It takes 24 Hours to process your order and 3-4 business days for ready stock or 8-12 business days for preorder stock to ship depending on your states or origin country.
HOW DO I TRACK MY ORDER?
You should receive a second email with your tracking number on day 4. Feel free to contact us if still no tracking number received after day 4.
CAN I CANCEL MY ORDER?
We can’t accept cancellations after 24 hours as your order has usually been processed by then.
CAN I RETURN MY ORDER?
If you are not 100% satisfied with your purchase, simply return it for a full refund in to our credit. You can return your purchase for up to 7 days from the date of purchase.
We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 7 days.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 7 days of receiving the returned item.
We are always here to help, if you have questions, please email to [email protected] or call our customer service team at 011-2801 6866
HOW DO I CONTACT YOU?
Send us a message here or email [email protected], or
Whats App us: 011-2801 6866